Privacy Policy
This privacy policy sets out how we use and protect the personal information you supply when you use our website - and when making a booking or general enquiry.
We always take your privacy and security matters seriously. Our website uses industry standard SSL encryption throughout. All areas of our business comply with UK Data Protection Act 1998 and EU GDPR 2018 legislation. We do not participate in the disclosure or resale of customer data. No invasive tracking or targeted advertising happens on this website. We only engage in the collection of data essential to facilitate in providing products or services to you in a safe and efficient manner. We are committed to ensuring that your privacy is protected. Any information you provide while using this website will only be used in accordance with this privacy policy. We may review and change this policy in the future and will update this page accordingly. This policy is effective from (Enter Date Here).
The information we collect when you make a booking or general enquiry
We collect some or all of the following information:
Your name
Email address
Telephone number (optional)
Other relevant information in response to your requests and processing your booking or general enquiry.
How we use this information
This information is used to understand your needs and requirements to provide you with the best possible service and holiday experience with specific reasons:
Booking and administrative record keeping.
Marketing promotion - from time to time we send promotional emails or other information we think you will find of interest. You always have the option to unsubscribe from further correspondence.
Market research - we may use your information to contact you for feedback about your holiday experience. We will only contact you by email and you will always have the option to unsubscribe from
further correspondence.
Security of your information
We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details and comply with General Data Protection Regulations 2018.
Keeping control of your personal information
We will never pass on your personal information to third parties unless we have your permission, or are required by law to do so.
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The Greener Camping Club
In order to stay with us you need to be a member of the Greener Camping Club. We may enrol you at the point of booking, or you may already be a member. We have a written agreement with the Club about how your information may be used. Please see here for more information. The Greener Camping Club only records your name and email address.
Website cookies
Like most other websites, our website uses small tracking cookies and other services to enhance your browsing experience - and to help you use our website. You can learn more about tracking cookies here. You are free to opt-in or opt-out of non essential tracking cookies, however you may encounter a downgrade in website functionality if you choose to opt out. Cookies do not give us access to your electronic device or any other information about you.
Links to external websites
Our website has links to external websites that we think maybe of interest to you. However we can not be held responsible for the content of those websites or for any personal information you provide whilst visiting these websites.
Access to your personal information
Under the Data Protection Act 1998, you may request details of personal information we hold about you. If you would like a copy of the information we have, please write to us at this address: GLAMPING MANAGER, BENTON END FLOWER FARM, BENTON STREET, HADLEIGH. IP7 5JR.
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Third party booking websites;
Privacy Statement
Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.
This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.
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Your Personal Data
Properties using freetobook as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook System in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking.
Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business. -
Data processed directly by third parties
If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.
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Joint Controllers
In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.
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Security Procedures
In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
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Control of your Personal Data
You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data.
You can also contact the property you booked with on freetobook System if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with. -
Reviews
You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.
To Process your information as described above, we rely on the following legal bases:
Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.
Legitimate Interests.We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
Cookies
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.
By using freetobook website or proceeding with a booking you are consenting to the above use of cookies.